Frequently Asked Questions
Where is Caroline at Brooks located?
7910 S. New Braunfels Ave San Antonio, Texas 78235
Is the surrounding area a good place to live?
Brooks City Base is up and coming, other areas that are popular are Southtown and downtown.
What is the neighborhood known for?
It is like a bubble; it used to be a military base and is now known for new developments and growth.
What grocery stores are near Caroline at Brooks?
HEB & Walmart
What restaurants and bars are within walking distance of Caroline at Brooks?
Stouthoue, BJs, Cheddars, Killer Burger, Daves Hot Chicken, Pluckers, Texas Roadhouse, and Outback.
Are there parks near Caroline at Brooks?
Greenline Park
How walkable or bikeable is Caroline at Brooks?
90% we are also across the street from VIA.
How close is Caroline at Brooks to public transit?
Minutes as the bus stop is across the street.
What types of apartments are available at Caroline at Brooks?
1, 2, 3 bedrooms, and Live/ work units.
Do all homes have balconies/patios?
Majority of apartments homes do. There are two select homes without a patio/balcony.
Do the apartments come with a washer and dryer?
Yes
Is there storage available at Caroline at Brooks?
Yes
Can guests use the amenities?
Yes, when accompanied by a resident. Each resident is allowed 2 guests.
What amenities are available at Caroline at Brooks?
Luxor room, business center, clubhouse with a golf simulator, pool, gym, pickleball court, and dog park.
What are the pool hours?
8:00 am - 10:00 pm
Is there a fitness center, and what equipment is available?
Echelon mirrors, treadmills, stair master, row machine, free weights, squat rack and other weight related equipment.
Is there a rooftop, outdoor lounge, or communal gathering space?
Aqua lounge, pool side green seating, grills areas, and fireplace areas.
Are there EV charging stations at Caroline at Brooks?
Yes
What community events or social programming does Caroline at Brooks offer?
Monthly resident events such as a flower bar, ice cream socials, trivia nights, smores nights, etc. We also have quarterly courtesy officer events.
Is Caroline at Brooks good for remote workers?
Yes, the business center is unmatched. Also, all 2 bedrooms have built in desks. Also, live / works are great for remote work.
Who provides internet at Caroline at Brooks?
Whitesky
How do I access my home and the amenities?
A key fob or through 2 different apps (Butterfly or Brivo).
What parking options are available at Caroline at Brooks?
Open parking, garages, and carports.
Is there a parking fee?
Open parking is free. Carports are $45/month & Garages are $250/month.
How far is Caroline at Brooks from the airport?
25 minutes
What is the commute time to major employers in the area?
5 minutes or less
Do you allow pets; if so, do you have any restrictions?
Our community was designed with people who rent with pets in mind. A maximum number of two (2) pets are permitted per apartment unit provided the required pet deposit, pet fee and monthly pet rent is paid. Pet weight must not exceed 99 lbs. with restrictions on all aggressive breeds including, but not limited to the following breeds, Akita Inu, Alaskan Malamutes, American Bandogge, American Bulldog, Basenji, Boew Boel, Bull Terrier, Cane Corso, Caucasian, Chow, Doberman Pinschers, Dogo Argentino, Fila Brasileiro, German Shepherd, Great Dane, Gull Dong, Huskies, Perro de Presa Canario, Pitbull, Rhodesian Ridgeback, Rottweiler, Saint Bernard, Tosa Inu, Staffordshire Terriers, Dobermans, Wolf Mixes, and any mixes thereof. Other animals, including but not limited to the following are not permitted as pets at this Community: Poisonous Animals (i.e. spiders, snakes); and/or, other Exotic Animals (i.e. primate, iguana, ferret, sugar gliders, snakes). For more comprehensive literature regarding this Community’s pet policies, please inquire with a leasing representative.
How is Caroline at Brooks secured?
There is a gate system with controlled access.
Is there on-site security or controlled access?
Controlled access and a courtesy officer.
Is there a package locker service or secure package delivery?
Yes, a Luxor package room.
What are the income requirements?
3x the base rent.
How do I apply to Caroline at Brooks?
Through the website www.carolineatbrooks.com by the apply now button or on the floor plans tab.
How long does the application process take?
48 hours from the time we get all applications and income documents.
What fees are due at move-in?
Deposit, admin fee, rent, and the resident service fee.
Are utilities included in the rent?
No
What is the lease term length?
12-18 month lease terms.
Is smoking allowed?
No, we are a smoke free community.
Is there a garage or covered parking options?
Yes
Do you offer discounts for preferred employers, first responders, teachers, or medical professionals?
Yes, PEP offers waived application and administrative fees.
Is maintenance available 24/7?
Yes, we have an on call system for an after hour emergancy.